How do I create a payment (batch)?

Operations and Supervisor users can create payments using the EPP Create Payment function in the Payments menu. Creating a payment involves naming the payment, selecting the product for the payment and uploading a CSV file containing the list of recipients.

Please Note: You will only be able to create a payment if you are an Operations or Supervisor user.

To create a payment, navigate to the Create Payment function in the Payments menu: 

To create a payment the following information is needed: 

1. Payment Name: This is a descriptive value that will be assigned to the payment; this name will be displayed in the list of payments when you look up your payment.

2. Transaction Product: During onboarding, a product (or a list of products) would have been negotiated. You will be able to select one of these from this drop-down.

3. Transaction Type: This is the purpose of the payment; options include Humanitarian Aid, Payroll and Commercial.

4. You can access an illustrative or model CSV by downloading it. In this template, the initial row provides additional guidance on how to appropriately fill in the values. The second row serves as column headings. It's not obligatory to fill in every column. (If a column is indicated as optional, you can leave it empty, but it should still be present in the file).

• First Name
• Surname
• Gender
• Mobile Number
• Town (optional)
• Amount
• ID Document Type (optional)
• ID Document Number (optional)
• Partner Reference

5. Once you have completed the template with your own information, it can be uploaded using the Upload button.

6. Match Collection ID to CSV ID: The recipient’s ID details are always confirmed by Mukuru when recipient collects their funds. If you are confident that there are no issues (format or typos) in the CSV and want the ID confirmed at collection to be checked against the CSV values provided (ID Document Type and ID Document Number) select yes. If there are any discrepancies, the recipient will not be able to collect and you will have to provide the ID correction instruction via email to [e-mail] before any funds will be released.

7. If you are an Operations user, you will see the Note for Approval field; this means your payment creation request will be submitted to a Supervisor, who will review the request and have the option to approve or decline it. The note entered here will be displayed to the Supervisor during the review.

8. For payments where the transactions are for cash to be collected, you have the option of selecting the SMS template that will be sent to the recipient. This SMS will contain the necessary information the recipient needs to collect the cash, and is enabled by default:

• If you do not wish an SMS to be sent, update the button to “No”. The first template will be pre-selected, but you have the option to pick any one of the templates presented

9. To ensure the accuracy of the uploaded CSV file, we offer controls you can utilise.

You do not have to make use of the controls. You can hide the section by updating the button to “No”.

• Number of Beneficiaries/Recipients in Payment: This will be used to make sure that the CSV uploaded has the same number of records as the number provided here.
• Total Payment Value: Each record in the CSV will have an amount value, this input will be used to make sure that the sum of the amounts in the CSV uploaded is the same as the amount provided here.
• Line Item Maximum Amount: This will be used to make sure that there isn’t a record in the CSV with an amount greater than the amount provided here.
• Line Item Minimum Amount: This will be used to make sure that there isn’t a record in the CSV with an amount less than the amount provided here.
• Duplicate Check: This is to ensure that there are no duplicates in the CSV file, based on your selection of the fields that are supposed to be unique. Each record in the CSV will be scrutinised against the selected fields (as a group), and if there is more than one record where the selected fields have the same value, the payment creation will be blocked.
  • E.g., if you selected Surname and there is more than one record for the surname “Smith”, then payment create will be blocked. If you selected Surname and ID Document Number and there is more than one record for the surname “Smith”, but they have different ID Document Numbers, then the payment will be created.

10. If you are an Operations user, you will see the button called Request Import, this will submit the payment creation request for approval to a Supervisor user. If you are a Supervisor User, you will see a button “Import Payment”, which will auto-approve the payment creation request.