Operations, Supervisor and Finance users can cancel payments. Payments can be cancelled either before or after making payment. If a payment is cancelled after the business account has been funded, only the transactions that are not completed will be credited.
You will only be able to cancel a payment if you are an Operations, Supervisor or Finance user.
To cancel a payment, you must first navigate to the payment you want to cancel. To do this, click on View Payments in the Payments menu:
On the View Payments screen, locate the payment you want to cancel and click on the payment:
On the View Payment click on the Cancel Payment button:
When Cancel Payment is selected the following screen will be displayed:
1. When a payment is cancelled after the payment was received (or guaranteed), any uncompleted transactions will no longer be available to the recipients. Also, if there were completed transactions in the payment, those will not be included in the amount that can be credited back to you.
2. Send a cancellation sms to the recipient yes / no.
3. Note for Cancellation: your payment cancellation request will be submitted to a Supervisor, who will review the request and have the option to approve or decline it. The note entered here will be displayed to the Supervisor during the review.
4. If you are an Operations user, selecting the button “Yes, proceed with cancellation” will submit the payment cancellation request for approval to a Supervisor user. If you are a Supervisor or Finance user, your payment cancellation will be auto-approved
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